Annulation et remboursements

Cancel renewal without closing your account

Sign in to your KDPika account, open Billing & usage, then open subscription management. Select the cancellation option for your subscription, review the end date and confirm. Keep the confirmation. This normally stops the next renewal while preserving access until the paid period ends. You do not need to delete your account to cancel. If the account or management portal is unavailable, email hi@kdpika.com with your account email and subscription or invoice reference. We will verify ownership and help you cancel; never send card details.

What cancellation changes

Monthly and annual subscriptions renew automatically unless cancelled. Cancellation does not normally refund the current paid period, erase an already-due invoice or turn a billing credit into a bank refund. The displayed effective date controls the scheduled end of access. If you cancel close to a renewal or believe a later charge is incorrect, contact us promptly with the relevant dates. Applicable statutory rights take priority over this general commercial policy.

Request a refund

Email hi@kdpika.com or open a Billing support request. Include your account email, invoice reference, date, amount and reason; no bank-card number or CVC is needed. Explain whether the request concerns statutory withdrawal, a duplicate charge, non-conformity, service non-performance or a commercial goodwill request. We review eligibility against the applicable law and facts and communicate the decision. A commercial refund outside legal entitlements is not guaranteed; this does not restrict mandatory remedies.

Approved refunds normally go to the original payment method. KDPika does not charge a refund-processing fee. A bank may take additional time to display a refund. A partial refund may leave part of an invoice paid; cancellation and refund are separate operations. Contact us if you cannot locate an expected refund. If you dispute a payment with your bank, also tell us so that the same amount is not reimbursed twice.

Consumer withdrawal: fourteen days

If you qualify as a consumer and purchase the service at a distance, you generally have fourteen days from conclusion of the contract to tell us you withdraw, without explaining why. Send an unambiguous statement before the deadline by email to hi@kdpika.com or by post to KDPika · KHALED AL HARAZI, 11 AVENUE ARISTIDE BRIAND, 69190 SAINT-FONS, France. You may use the model notice below but are not obliged to use that wording. Keep proof of sending.

An ongoing SaaS subscription is not treated as fully performed merely because your workspace opens. Early access does not automatically waive withdrawal. A proportional amount for service already supplied may be payable only where the statutory conditions, including an express request for early performance and the required prior information, are satisfied. Otherwise no such deduction is assumed. We will reimburse amounts due under a valid withdrawal within the applicable statutory deadline, normally fourteen days after receiving the withdrawal, using the original payment method unless you expressly agree otherwise without incurring fees.

Before live consumer sales: the required online withdrawal functionality and durable acknowledgment must be validated against the rules applicable from 19 June 2026. This public information page and an email address alone are not represented as satisfying that interface requirement.

Model withdrawal notice

To: KDPika · KHALED AL HARAZI, 11 AVENUE ARISTIDE BRIAND, 69190 SAINT-FONS, France — hi@kdpika.com
I hereby notify you that I withdraw from my contract for the following service: [plan and billing interval].
Ordered on: [date].
Order or invoice reference: [reference, if available].
Consumer name: [your name].
Consumer address: [your address].
Account email: [your email].
Date: [date].
Signature: [only if this notice is sent on paper].

Faulty service and other rights

Withdrawal is separate from consumer conformity guarantees and remedies for non-performance. Continuous digital-service conformity protections apply throughout the agreed supply period where required by law; correction, price reduction or termination and reimbursement may be available under statutory conditions. Report the issue to hi@kdpika.com. Our Sales terms provide further information. A business buyer may also have rights under applicable contract law and, in limited circumstances, statutory protections; do not assume that every business purchase has a consumer withdrawal right.

Complaints and account data

Send unresolved complaints to the contact address above. Before launch, the appointed consumer mediator's actual details must be supplied in the Legal notice. Cancellation does not automatically erase personal information or legally required accounting records. Request access, export or erasure through Settings or hi@kdpika.com; the Privacy notice explains the process and retention exceptions.